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About the CAA

The Council of Ambulance Authorities (CAA) formally incorporated in December 2002 having operated as an informal grouping of the ambulance services of Australia, New Zealand, and Papua New Guinea since 1962.


To provide leadership for the provision of ambulance services in Australia, New Zealand and Papua New Guinea.


To represent the ambulance industry by:
• Ensuring input into the development of public policies that impact on the provision of ambulance services
• Developing a body of knowledge through research, exchange of information, monitoring and reporting
• Maximising opportunity for the application of standards providing for improved quality

Membership of the CAA includes the principal providers of ambulance services in each State and Territory of Australia and in New Zealand. The Board of the CAA consists of the Chief Executives of each member service. Standing Committee members are selected by member services from the senior executives most suitable for the role of the particular committee.

Our Members

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T: +61 2 6207 9980

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State Headquarters:
Balmain Road, Rozelle NSW
Locked Bag 105, Rozelle NSW 2039
T: +61 2 9320 7777
F: +61 2 9320 7800

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In an emergency please call 000.
For General Enquiries:
All other calls for treatment and transport can be made by phoning 1800 008 008

Department of Health and Human Services
GPO Box 125, Hobart TAS 7001

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375 Manningham Road, Doncaster VIC 3108
PO Box 2000, Doncaster VIC 3108
T: +61 3 9840 3500
F: +61 3 9840 3583

If you require an emergency ambulance call triple zero (000)

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In an emergency, call 000

General enquiries and first aid courses
T: 13 74 68

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216 Greenhill Road
Eastwood SA 5063
T: 1300 13 62 72
T: +61 8 8274 0432 (for interstate or international callers)
F: +61 8 8271 4844

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T: 1300 360 455

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209 Great Eastern Highway, Belmont WA 6104
PO Box 183, Belmont WA 6984
T: +61 8 9334 1222
F: +61 8 9277 6662

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National Headquarters: 
2 Harrison Road
Panmure, Auckland 1741
T: +64 9 579 1015

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In an emergency please call 111
For General Enquiries:
T: +64 4 499 9909
F: +64 4 499 3777
19 Davis Street, Thorndon 6011
PO Box 601, Wellington 6140

Associate Members

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National Headquarters:
PO Box 6075
Boroko, Port Moresby
Papua New Guinea
T: +67 5 7111 1234

Committees, Forums and Working Groups

The AEC as a Standing Committee of the Council of Ambulance Authorities Inc., provides  a focal point on matters related to ambulance education programs and of professional practice by the industry and to consider education matters relevant to the provision of quality ambulance services and provide recommendations on specific matters when requested by the Board of the CAA.

The AEC oversees the work of the Paramedic Education Accreditation Program (PEPAP) which reviews and accredits entry-level university degree courses for paramedics.  It also looks at new methods of delivering education including simulation and e-learning.

The AEC is a key vehicle for stakeholder engagement between universities, the paramedic profession and the CAA in the development of the higher education accreditation program agenda.

The CAA is represented on a number of national and Australasian committees including the Australian Health Protection Principal Committee, the National Rural Health Alliance and other national committees dealing with emergency management, health service and clinical issues. This representation ensures the ambulance sector perspective is brought to the attention of relevant ministers and department heads. The CAA is also represented on the International Round Table of Community Paramedicine - an international group concerned with innovative service models and expanded role initiatives including in rural areas.

The CF provides an opportunity for the Medical Directors and the Clinical Managers of member services (and such other specialists in pre-hospital emergency service as may be determined) to consider clinical matters relevant to the provision of quality ambulance services and provide recommendations on specific matters when requested by the Board of the CAA.

These meetings provide an opportunity to share clinical research occurring within each jurisdiction and enables future collaboration to the benefit of all jurisdictions.

The activities of the EMC include the ongoing provision of advice to the CAA Board relating to issues affecting resource capacities and development, and national standards and technical advice.

There has been an agreement that in future all ambulance services will use a standard triage tag system.  This system went through a number of trials before agreement was reached.  EMC members represent the CAA on a number of national committees which assist in ensuring the ambulance agenda is continually represented when emergency management issues are discussed at a national level including the Australian Health Protection Principle Committee (AHPPC).

The EMC looks at the involvement of ambulance services in major emergencies with a view to distilling the lessons to be applied to future events.

The Operations Committee provides a forum for the exchange of views and insights on current issues in ambulance service delivery. The group discusses new technologies, equipment, industrial relations, workforce trends and other issues that have implications on operational running of ambulance services.

The Research Forum, a collaboration between CAA member services, seeks to promote and advance research methodology and governance, and facilitate the translation of research into operation and clinical practices.

The committee, comprising directors, managers and staff involved in research strives to lead the Australian and New Zealand EMS research agenda incorporating a range of strategies including identifying emerging issues.

The Research Forum maintains links with other CAA committees, working groups and forums in addition to relevant external bodies including universities, peak bodies, governments and other stakeholders.

The Rural and Remote Group (RRG) provides an Australasian focus and acts as the key advisory group to the CAA on matters relating to the strategic direction and development of ambulance related services in rural and remote areas. There is a particular reference to models of service delivery and strategic issues that include delivery of volunteer ambulance services.

When required the RRG assists the host jurisdiction in planning a rural and remote symposium in conjunction with CAA’s Annual Conference.

The SBC is the key advisory group to the CAA on matters relating to the strategic direction and development of business, resourcing, planning and reporting within the sector. The SBC provides oversight for the CAA's data collection and their development including data for the annual Report on Government Services (ROGS).


Mr Peter Bradley, CEO- CAA Chair
St John Ambulance NZ

Mr Dominic Morgan, CEO- CAA Deputy Chair
NSW Ambulance Service

Mr Howard Wren, CO
ACT Ambulance Service

Mr Neil Kirby, CEO
Ambulance Tasmania

Mr Tony Walker, CEO
Ambulance Victoria

Mr Russell Bowles, CEO
Queensland Ambulance Service

Mr David Place, CEO
SA Ambulance Service

Ms Judith Barker CEO
St John Ambulance NT

Mr Tony Ahern, CEO
St John Ambulance WA

Mr Mike Grant, CEO
Wellington Free Ambulance



David Waters
Chief Executive Officer

Catherine Neilson
Program Support Officer

Helen Conlin
Manager Corporate Communications

Lilya Sher
Program Coordinator

Alan Morrison
Director Paramedic Education Programs Accreditation

Mojca Bizjak-Mikic
Data, Research & Policy Consultant


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