The Council of Ambulance Authorities introduced the Patient Satisfaction Survey for Australia in 2002 and New Zealand in 2007.

Survey respondents include patients transported by ambulance services for emergency and urgent categories. The patients, or their carers, are asked to rank their satisfaction with ambulance services and treatment, including overall satisfaction, call answering time and paramedic treatment.

In the past decade, patient satisfaction in Australia and New Zealand has been very high, with an average 97-98% of patients satisfied or very satisfied with our members' services.

2019 Patient Satisfaction Survey Results Summary

2019 Patient Satisfaction Survey

2018 Patient Satisfaction Survey

2017 Patient Satisfaction Survey

2016 Patient Satisfaction Survey

2015 Patient Satisfaction Survey

2014 Patient Satisfaction Survey

2013 Patient Satisfaction Survey

2012 Patient Satisfaction Survey