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CAA Awards for Excellence



The Awards for Excellence have been run by the Council of Ambulance Authorities for more than 15 years with the aim to recognise the hard and innovative work of member ambulance services from Australia, New Zealand and Papua New Guinea. The awards are designed to encourage innovation and to enable services to share their work and learn from each other. The awards are independently judged by a panel of industry-respected judges from across the globe.

View the 2023 Photo Album


2023 CAA Awards for Excellence Booklet

Excellence in Technology

Click to see the 2023 Finalists

Recognising innovation or capability in the fields of equipment, communications & information systems.

2023 Finalists:

Hato Hone St John – Ambulance Activity and Resource Model (AARM)

Winner: Ambulance Victoria – 2021 Clinical Response Model: An evidence-based approach to improve ambulance resource allocation and response performance during the COVID-19 pandemic

Hato Hone St John - National Operations & Emergency Centre (NOC)

Excellence in Clinical Practice

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Recognising innovation or capability in the fields of skills mix, pharmacology, and clinical intervention as they relate to patient treatments and outcomes.

2023 Finalists:

Hato Hone St Jone – Aotearoa New Zealand Out-of-Hospital STEMI Report

Winner: St John WA – ‘Leave behind Naloxone’ by St John WA Ambulance Officers/Paramedics

St John WA – Recognising and responding to acute deterioration SJWA project: Introduction of early warning scores and clinical escalation pathways

Excellence in Staff Development

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Recognising education improvement or innovation in the fields of; Programme design, delivery, assessment, and accreditation; professional development, skills maintenance, practice standards, including community education; and research and/or innovation supporting evidence-based practice.

2023 Finalists

NSW Ambulance – Statewide Mechanic Training Program

Wellington Free Ambulance – Podcasting as a Clinical Tool

Winner: St John WA – St John WA Critical Care Paramedic Internship

Excellence in Patient Care

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Recognising patient experience, improvement, or innovation, including how a service has assisted a specific patient or cohort.

2023 Finalists:

Ambulance Victoria – Ambulance Victoria’s Residential Aged Care Enhanced Response (RACER)

Hato Hone St John – Closing the Gap – integrating health care to improve patient outcomes

Winner: Wellington Free Ambulance – The Case for Pre-hospital Telestroke

Excellence in Leadership

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Recognising management practice and operational improvement and innovation in Management culture, open communication, accountability, management development, professional standards, and diversity of the workforce. This includes how a service has paved the way in leadership for future generations.

2023 Finalists:

Winner: Queensland Ambulance Service – Development of QAS Strategy 2022-2027

NSW Ambulance – Ground to Air Radio Communications in Remote Areas

Hato Hone St John – Improving Equity

Excellence in Mental Health & Wellbeing

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First introduced in 2021, this category recognises innovation and excellence that a service has provided both staff and patients on improvements in mental health and wellbeing, including programmes, training and support.

2023 Finalists:

Queensland Ambulance Service – Ambulance Wish Queensland

Ambulance Victoria – Ambulance Victoria Mental Health & Wellbeing Action Plan 2022-2025

Winner: Wellington Free Ambulance – Review of Shift Pattern and Fatigue at Wellington Free Ambulance


Star Award

Winner announced on 2nd August

Awards for Excellence Gala Dinner

Chosen from amongst each of the six Category winners, the Star Award is the ultimate recognition of excellence in the Ambulance Sector. A Star Award winner is recognised as doing some uniquely innovative in the Ambulance sector, ultimately leading to better patient outcomes.

Winner: Wellington Free Ambulance – Review of Shift Pattern and Fatigue at Wellington Free Ambulance


2023 Awards for Excellence Finalists Announced


Thank you to the 2023 CAA Awards for Excellence Judges  


Associate Professor Belinda Flanagan (PhD) 

Belinda is the Head of School at the University of Tasmania, leading the first School of Paramedicine in an Australian university. She has worked as a Paramedic & Registered Nurse/Midwife for 25 years. Belinda collaborates with ambulance services in guideline development, education, research and clinical governance.

David Waters

David Waters is the Chief Executive of the Council of Ambulance Authorities (CAA). 

He concurrently holds the positions of Chief Executive of Ambulance New Zealand and is President Elect of the Aeromedical Association of Australasia (ASA).

In addition to his extensive experience in the pre-hospital sector, David holds a Bachelor of Nursing, a Post Graduate Diploma in Business Administration. He is also a graduate of the Strategic Management Executive Program, Darden University Virginia, USA.

Freddy Lippert MD

Associate professor, University of Copenhagen, Denmark. Chair of the European Emergency Medical Services and CEO of Copenhagen EMS.

Professor Peter Cameron

Academic Director of the Alfred Emergency and Trauma Centre and Professor of Emergency Medicine Monash University.


Steve Irving

Executive Officer at the Association of Ambulance Chief Executives (AACE)

Tony Ahern

Retired CEO and current board member of St John WA. Current board member of WA Primary Health Alliance.


Dr. Ng Yih Yng

Dr. Ng Yih Yng is the Director of the Digital and Smart Health Office and the Deputy Clinical Director for the Ng Teng Fong Centre for Healthcare Innovation and is actively involved in population health and digital health transformation efforts in Singapore.


Linda Ross

Associate Professor Linda Ross is the Director of Education, Department of Paramedicine, Monash University

Linda is a registered paramedic with over 30 years' experience in the discipline as a clinician and educator.

She also has an extensive research portfolio and chairs the Australasian College of Paramedicine Research Committee.

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