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CAA Awards for Excellence

2024 Awards for Excellence Finalists Announced


The Awards for Excellence have been run by the Council of Ambulance Authorities for more than 15 years with the aim to recognise the hard and innovative work of member ambulance services from Australia, New Zealand and Papua New Guinea. The awards are designed to encourage innovation and to enable services to share their work and learn from each other. The awards are independently judged by a panel of industry-respected judges from across the globe.

View the 2023 Photo Album


2024 Key Dates

The 2024 CAA Awards for Excellence nominations are open from January 19, 2024. CAA Members are encouraged to apply or nominate candidates for these prestigious awards through their local service. The nomination period will conclude on April 8, 2024, followed by the announcement of finalists on June 11, 2024, across our social media platforms. Join us for the announcement of the winners during the 2024 CAA Awards for Excellence Gala Dinner, at the Melbourne Convention and Exhibition Centre, August 15, 2024


January 19, 2024: Nominations Open

April 8, 2024: Nominations Close

June 11, 2024: Finalists Announced

August 15, 2024: Winners Announced at the CAA Awards for Excellence Gala Dinner


 Excellence in Technology

Click to see the 2024 Finalists

Recognising innovation or capability in the fields of equipment, communications & information systems.

2024 Finalists:

Ambulance Victoria - Pre-Hospital Video Assisted Secondary Triage

Ambulance Victoria - FOCUS Analytics Reporting Dashboard

Ambulance Tasmania - ATOMS - Ambulance Tasmania Online Medication System

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 Excellence in Clinical Practice

Click to see the 2024 Finalists

Recognising innovation or capability in the fields of skills mix, pharmacology, and clinical intervention as they relate to patient treatments and outcomes.

2024 Finalists:

Ambulance Victoria - Paramedic Blood Component Access Project 

Hato Hone St John - EMT Fentanyl Initiative 

Queensland Ambulance Service - Clinical Hub Initiative


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 Excellence in Staff Development

Click to see the 2024 Finalists

Recognising education improvement or innovation in the fields of; Programme design, delivery, assessment, and accreditation; professional development, skills maintenance, practice standards, including community education; and research and/or innovation supporting evidence-based practice.

2024 Finalists

Hato Hone St John - Remote Triage: Supporting Clinical Practice for Staff

Queensland Ambulance Service - Leadership Capability Development Framework

St John WA - Low Acuity Response Medic pathway to Paramedic

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 Excellence in Patient Care

Click to see the 2024 Finalists

Recognising patient experience, improvement, or innovation, including how a service has assisted a specific patient or cohort.

2024 Finalists:

Ambulance Victoria - A Strategy to Enhance Cardiac Arrest Survival after the COVID-19 Pandemic

Queensland Ambulance Service - The QAS Falls Co-Response Program

St John WA - State Obstetric Referral Call – STORC. Midwives join frontline ambulance crews to improve maternity care for women and their families

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 Excellence in Leadership

Click to see the 2024 Finalists

Recognising management practice and operational improvement and innovation in Management culture, open communication, accountability, management development, professional standards, and diversity of the workforce. This includes how a service has paved the way in leadership for future generations.

2024 Finalists:

Ambulance Tasmania - Working Flexibly at Ambulance Tasmania

Hato Hone St John - Tactical Commander Training Framework

St John WA - Total Solar Eclipse 2023

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 Excellence in Mental Health & Wellbeing

Click to see the 2024 Finalists

First introduced in 2021, this category recognises innovation and excellence that a service has provided both staff and patients on improvements in mental health and wellbeing, including programmes, training and support.

2024 Finalists:

NSW Ambulance - Mental Health First Responder

SA Ambulance Service - Improving the ambulance response to mental health patients

St John WA - Inclusive Flexible Workplace Arrangements (FWA) to support work-life balance in ambulance

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 Star Award

2024 Winner To Be Announced 15th August

Click to learn more and see the 2023 Winner details

2023 Winner: Wellington Free Ambulance – Review of Shift Pattern and Fatigue at Wellington Free Ambulance

Chosen from amongst each of the six Category winners, the Star Award is the ultimate recognition of excellence in the Ambulance Sector. A Star Award winner is recognised as doing some uniquely innovative in the Ambulance sector, ultimately leading to better patient outcomes.

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2024 Awards for Excellence Finalists Press Release


2023 CAA Awards for Excellence Booklet


Thank you to the 2024 CAA Awards for Excellence Judges  


Associate Professor Belinda Flanagan (PhD) 

Belinda is the Head of School at the University of Tasmania, leading the first School of Paramedicine in an Australian university. She has worked as a Paramedic & Registered Nurse/Midwife for 25 years. Belinda collaborates with ambulance services in guideline development, education, research and clinical governance.

Neil Kirby

Neil is currently an Industry Ambassador for Corvanta, and a former Chief Executive for Ambulance Tasmania.

Freddy Lippert MD

Associate professor, University of Copenhagen, Denmark. Chair of the European Emergency Medical Services and CEO of Copenhagen EMS.

Professor Vivienne Tippett

Director of Research for Queensland University of Technology's School of Clinical Science


Steve Irving

Executive Officer at the Association of Ambulance Chief Executives (AACE)

Tony Ahern

Retired CEO and current board member of St John WA. Current board member of WA Primary Health Alliance.


Jennie Helmer

Chief Operations Officer at the British Columbia Emergency Health Services

Joe Acker

Adjunct Professor in Paramedicine at the University of Tasmania, Adjunct Senior Lecturer in Paramedicine at Charles Sturt University, Governance Director for EMS Global and the Managing Director for Leader Tonic Solutions Inc. 

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Excellence in Mental Health & Wellbeing Sponsor
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