The Council of Ambulance Authorities introduced the Patient Satisfaction Survey for Australia in 2002, New Zealand in 2007 and Papua New Guinea in 2020. It was renamed the Patient Experience Survey in 2017.
Survey respondents include patients transported by ambulance services for emergency and urgent categories. The patients, or their carers, are asked to rank their satisfaction with ambulance services and treatment, including overall satisfaction, call answering time and paramedic treatment.
In the past decade, patient satisfaction in Australia and New Zealand has been very high, with an average 97-98% of patients satisfied or very satisfied with our members' services.