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Welcome to the CAA Job Board

Here you will find a wide range of roles available in ambulance member services and related organisations and companies.

For information on how to place a job advertisement email: admin@caa.net.au.

 

 

       

Director, Operational Triage Services

Ambulance Victoria 

Closes 18th July 2024

At Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient and sits at the heart of everything we do. No matter what role you play in delivering our critical services to the Victorian public, you join an organisation dedicated to bringing a vision of ‘Outstanding emergency health care every time' to life.  

About the position 

Ambulance Victoria's Operational Triage Services division is comprised of experienced operational staff who determine urgency of medical cases over the phone and direct resources accordingly. Providing statewide secondary triage services, our Operational Triage Services division oversees aspects of secondary triage, video assisted triage, Patient Management Plan development, Frequent called/Complex caller management and delivery of TelePROMT/RACER. 

We are currently seeking a suitably experienced senior leader for the position of Director, Operational Triage Services. Reporting directly to the Executive Director, Operational Communications, this position will be responsible for the strategic management, leadership and development of AV's state-wide Operational Triage Services and will be critical to: 

  • Establishing and maintaining a high performing patient centred culture within Triage Services to deliver best care through the effective day to day oversight of all aspects of the division
  • Overseeing the development and implementation of systems responding to present and future service delivery
  • Monitoring and reporting on overall service delivery and performance, whilst creating and implementing strategies to improve performance and achievement of KPIs
  • Providing open and effective leadership to build a high-performance, collaborative culture that fosters continuous improvement and professional development
  • Leading and contributing to a safe, lawful, and respectful workplace culture through the modelling of ethical and positive behaviours consistent with the AV values 

About you 

Suited to a highly motivated and strategic individual, the successful applicant will possess: 

  • Significant operational leadership and enterprise management experience, ideally supported by a tertiary qualification in business, management, or public administration
  • Industry experience working in a complex organisation with diverse business requirements, preferably in the Health Sector or Emergency Services field
  • High level understanding of Secondary Triage practices and the whole of health system approach to the development and supplementation of health pathways
  • Senior experience in the development, implementation and evaluation of process improvements and efficiencies
  • Excellent communication skills with an ability to build and maintain relationships and influence, negotiate, and generate engagement with a range of stakeholders, both internally and externally 

Hybrid working options are available however it is essential that the successful applicant maintains a significant presence at our Burwood Business Centre.    

Working at AV 

As a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking. 

We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you! 

Successful applicants will need to have received the mandated influenza, COVID-19 vaccinations and be willing to complete pre-employment screening including references, misconduct, and Police Checks. 

By applying for this position with Ambulance Victoria, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role. 

This position is graded at AV7 under the AV (Management and Administrative Staff) Enterprise Agreement 2021. 

The Position Description for this role can be found at https://careers.ambulance.vic.gov.au.

Full Job Description

Clinical Hub Doctor

Hato Hone St John

Closing Date: 4th August 2024

    Company Description

    Ko wai mātou - About us: 

    Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives. 

    Job Description

    • Christchurch or Auckland opportunity  
    • Brand new role to Hato Hone St John 
    • Part time or Fulltime opportunities, on a 12-month fixed term contract 

    He aha te tūranga - About the role: 

    Introducing an exciting new position as a Clinical Hub Doctor.,  The objective is to improve patient outcomes, ensuring we respond appropriately and safely to 111 callers by providing clinical assessments by telephone or using video technology and definitive treatment where possible. It is important that those who need an immediate ambulance are prioritised, and our lower acuity callers receive appropriate care and are navigated to a more appropriate health care setting where practical. This position involves performing advanced secondary clinical triage for our less urgent patients (specifically those categorized as orange and green calls), as well as managing referrals from our Clinical Hub to ensure patients receive optimal care. 

    You will join a team of call handlers and dispatchers who manage the initial calls and a multidisciplinary team of paramedics and nurses who are also providing advanced secondary clinical triage. 

    The Clinical Hub Doctor may support our clinical team by conducting additional assessments for cases where patient care could benefit from their expertise, potentially leading to decisions on alternative transport or direct treatment i.e by issuing a prescription or a referral to another community health provider such as a physiotherapist. The core responsibility of the Clinical Hub Doctor, however, is direct patient interaction. 

    This role at Hato Hone St John (HHSJ) Clinical Hub aims to provide expert secondary triage, guidance, and referrals. By delivering clinically informed advice and culturally sensitive care tailored to the health needs of individuals and their whanau, this position contributes to improved patient outcomes and community wellness throughout Aotearoa. 

    Hato Hone St John has an established structure to provide clinical support to its paramedic staff via our three Deputy Clinical Directors (Medical specialists) who also provide on-call support to our clinical hub. The expectation is that you will have a strong working relationship with the medical team. 

    Qualifications

    Ko wai koe - About you: 

    To be successful in this role, you will need to have: 

    • Specialist registration with the Medical Council of New Zealand. 
    • Experience in working in urgent care or emergency medicine in New Zealand 
    • Ideally have experience in providing telehealth consultations to patients. 
    • Current Annual Practicing Certification with the Medical Council of New Zealand. 
    • Hold appropriate medical indemnity insurance. 
    • An ability to practice Autonomously: Evaluating, diagnosing, and managing patients within defined parameters, including prescribing medications when necessary. 
    • An ability to perform effective clinical triage: Facilitating accurate patient prioritization to ensure timely treatment and reduce unnecessary emergency department visits. 
    • The ability to work as part of a team Working closely with our Clinical Hub teams to enhance clinical decision-making for patients with lower acuity needs. 
    • Competence in using health technology to consult with patients and to maintain accurate clinical records.   
    • strong verbal and written communication skills. 
    • Understanding and respect for the principles of Te Tiriti o Waitangi within healthcare settings 

    Additional Information

    Me pēhea te tuku tono - How to apply 

    Click “I’m interested” before applications close on 4th August 2024. 

    For further information please contact Letitia O'Loughlin on 0272271900 or Letitia.oloughlin@stjohn.org.nz for a confidential discussion. 

    At Hato Hone St John, we embrace diversity, welcoming everyone to bring their authentic selves to work. We value unique perspectives, fostering inclusivity to better serve our communities, and we’re committed to creating a workplace where everyone belongs. 

    E pōhiritia nei e mātou, te whānau o Hato Hone St John, ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke, kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa, kia hangaia tātahi āhuru mōwai mā tātou, kia mahi haumaru ai. 

    If you need accommodations for accessibility, please reach out to the recruiter listed for equitable participation in our recruitment process 

    Full Job Description

    Qualified Ambulance Paramedic

    Ambulance Victoria 

    Closes 10th March 2025

    Ambulance Victoria (AV) is a recognised world leader in pre-hospital emergency care and is currently recruiting full time Advanced Life Support (ALS) Qualified Ambulance Paramedics to join our innovative and professional team.

    Becoming a member of the Ambulance Victoria team, you'll enjoy a professional working environment that recognises the importance of a work/life balance.  Our team is focused on cultural change to support continuous improvement, with exciting times ahead for us, aiming to provide even greater targeted pre-hospital care to all Victorians.  You will also enjoy benefits such as salary packaging, defined benefits superannuation and supported career growth.

    Are you ready to apply?

    •Are you an Australian or New Zealand citizen or the holder of an unrestricted working rights visa?

    •Are you prepared to work anywhere in the state of Victoria?

    •Are you willing to undertake rotating shift work including morning, afternoon and night shift inclusive of public holidays and weekends?

    •Do you hold a full driver's licence or have you held a probationary P2 licence  for at least one year?

    •Are you a qualified ALS Paramedic (or equivalent) within a service recognised by the Council of Ambulance Authorities

    If you answered yes to all of the above questions, we want to hear from you!

    Full Job Description

    Revenue Officer Pool

    SA Ambulance Service

    Your next amazing opportunity could be right here!

    Here at SA Ambulance Service, we are on the hunt for energetic individuals who are wanting to join our Billing & Collections Team.

    We want to make life easy for our customers, so we are looking for motivated and personable individuals to join our team as a Revenue Officers working in our Billing & Collections Team.   

    We're after people who share our passion for detail and customer service along with an appetite and ambition to be extraordinary. We are building an amazing culture within our team and we want incredible team players to join us to bring their own uniqueness to our Billing & Collections team.

    This is a full-time position. You will be working on a roster anywhere between the hours of 8:30am and 5:00pm across Monday to Friday (no weekend work…. bonus!) This role is based in our Eastwood office on Greenhill Road.

    Let's talk about this role
    As a Revenue Officer, your primary role will be processing Paramedic Case Cards and processing invoices to a wide range of customers. There is minimal over the phone work and its predominantly data entry work. We are looking for someone who is self motivated and is able to work in our fast paced centre.

    Let's talk about you

    • Exceptional data entry skills
    • Motivated to work collaboratively in a team environment
    • A genuine passion to deliver exceptional quality results  
    • Flexible and positive attitude and willingness to embrace change 

    The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Appointment will be subject to a satisfactory Criminal History Check. Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job Ref. 861741

    Full Job Description

    Accounts Officer

    St John WA 

    Closes 14th July 2024

    Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?  

     For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

     As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

     St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

      Last year, we connected with 1.2 million Western Australians including:  

    • 340,000 people through first aid training, education and engagement,  
    • 362,000 people who received care close to where they live and work,  
    • 410,000 received trusted transport and emergency care when they needed it most.   

     

    A job to be proud of:

    St John WA is seeking an Accounts Officer to join our dynamic Finance Team on a permanent, full-time basis. Operating Monday to Friday from our Belmont State Office, the position holder will be responsible for payment processing, preparation of reconciliations and other accounting tasks for St John WA and its associated entities. Reporting to the Finance Manager - Community, this is an excellent opportunity for those with formal accounting qualifications and/ or experience within a similar role.  

     

    What you’ll do:

    • Ensure banking reconciliations are completed and issues are followed up with Business and Dental Managers when required
    • Process Doctors and Dentists Payments
    • Prepare Balance Sheet Reconciliations
    • Assist with FBT and BAS
    • Month end journals

     

    Full Job Description

    First Aid Tutor

    Hato Hone St John

    Closes 14th July

      Company Description

      Ko wai mātou - About us:

      Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supporting everyone in Aotearoa to live healthier, happier and longer lives

      Job Description

      He aha te tūranga - About the role: 

      As a Hato Hone St John First Aid Tutor you will deliver First Aid courses to our key business customers and to the general public. 

      Ideally you will have adult education or workshop facilitation experience. You will be paid to gain qualifications in this field if you don't already have them. We are looking for confident, motivated First Aid Tutors with a passion for the delivery of high-quality training, in a way that engages attendees and delivers great results for our customers.

      We deliver courses 7 days a week so it is important that you can be flexible in your availability. Some weekend work is necessary, and this allows us to roster days off during the week. Days can be long so you will need to be available outside of a usual 9-5 day.

      Your hard work will be rewarded by a great starting rate of $ 60,500 (with an increase once signed off to teach independently), a uniform, professional development, great work stories and the deep satisfaction that comes from making a life changing difference to individuals in your community.

      Qualifications

      Ko wai koe - About you:

      To be successful in this role, you will have:

      • Excellent interpersonal skills with people from all walks of life.
      • Stunningly good communication and presentation skills
      • The ability to problem solve and stay calm while doing so.
      • A positive can-do attitude with the ability to motivate others
      • Awesome organisational and planning skills
      • Enthusiasm to complete relevant adult education qualifications
      • Experience within the adult education/training field

      This is a great opportunity to do what you already love, within a supportive team and amazing organisation that enables you to make a difference every day. Are you up to the challenge?

      Full Job Description

      SAAS MedSTAR Retrieval Registrars (Multiple Vacancies)

      SA Ambulance Service

      Bringing your experience in a critical care medical discipline, you will work with a small team including an experienced Retrieval Paramedic or Nurse colleague to provide the highest level of emergency medical patient treatment and transport to critically ill or injured South Australians through immediate response either by helicopter, rapid response road vehicle or turbo prop fixed wing aircraft.

      You will also provide immediate care to patients in inter-facility transport and retrieval environments and you may also participate in patient retrieval and repatriation utilising jet fixed wing and commercial airlines.

      Demonstrating independent and autonomous experience in the initial management of acutely ill and injured patients, you will require the ability to effectively work within a multi-disciplinary team assembled in the pre and inter-hospital setting to address urgent and emergency health responses. Excellent communication skills with a focus on problem solving and conflict resolution will be essential.

      You will be supported and mentored prior to independent retrieval operations through ongoing teaching, training, audit and quality assurance activities and have the opportunity to gain experience operating as a member of a high functioning and experienced team of professional emergency medicine Physicians/Consultants, Paramedics and Nurses.  

      To be successful, you must hold a Bachelor of Medicine: Bachelor of Surgery (MBBS) or equivalent and will be registrable with the Medical Board of Australia as Medical Practitioner and satisfy mandatory registration requirements in accordance with the Australian Health Practitioner Regulation Authority (AHPRA).  You should also be enrolled in an advanced critical care training program (Emergency Medicine, Anaesthesia, Pre-hospital Care, Intensive Care or equivalent

      The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role. Appointment will be subject to a satisfactory Criminal History Check valid within 12 months of Application. Aboriginal and Torres Strait Islander applicants are encouraged to apply. Job Ref:865913

      Full Job Description

      Emergency Medical Dispatcher

      Queensland Ambulance Service

      Closing Date - 27th March 2025

      Various Regions; Various Operations Centres; Various locations
      • The purpose of the EMD role is to receive emergency calls, provide essential prearrival advice, dispatch QAS resources and coordinate patient transport movements for the Queensland community.
      • The EMD role requires a high level of judgement and decision making ability whilst:
      • typing proficiently, including accurate recording of incident details;
      • operating complex computer systems within a multi-screen computer environment;
      • employing both assertiveness and empathy when speaking to the caller;
      • triaging incoming calls for assistance utilising a systematic script in order to determine the likely severity of the patient
      • dispatching and managing multiple resource responses simultaneously;
      • maintaining a high level of situational operational awareness;
      • continually reflecting on operational practice; and
      • maintaining fitness for duty

      We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:

      Communication & Relationships:

      • Well-developed interpersonal and communication skills including active listening, assertiveness and empathy.
      • Ability to employ strategies to successfully de-escalate highly emotive callers/situations.
      • Demonstrated ability to work as an effective member of a collaborative team and assist fellow team members toward the achievement of required performance objectives and customer
        service outcomes.
      • Strong customer service commitment demonstrated through professional attitude and behaviour

      Learning & Development:

      • Ability to rapidly acquire an understanding of the highly technical aspects of the role and all relevant QAS policies and procedures.
      • Ability to self-reflect and incorporate feedback to continually develop personal capability and professional practice.
      • Demonstrate an ongoing commitment to education through a proven record of tertiary study, vocational education or work relevant courses.

      Problem Solving Ability & Resilience:

      • Ability to apply reasoning, analytical and problem solving skills in a calm manner, to assess a patient's emergent needs and determine an appropriate course of action using existing resources.
      • Awareness of own personal triggers and limitations and a commitment to employ personal coping mechanisms to manage stress and pressure whilst maintaining operational performance.
      • Ability to manage stress and maintain performance under pressure without a negative impact on self or others

       

      Full Job Description

      Staff Deployment Officer

      St John WA 

      Closes 15th July 2024

      Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?  

       

      For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

       

      As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

       

      St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

       

      Last year, we connected with 1.2 million Western Australians including:  

      • 340,000 people through first aid training, education and engagement,  
      • 362,000 people who received care close to where they live and work,  
      • 410,000 received trusted transport and emergency care when they needed it most.   

       

      A job to be proud of:

      The St John Ambulance WA, Staff Deployment Team is currently seeking a highly organised Staff Deployment Officer. Reporting to the Staff Deployment Team Leader, you will be responsible for ensuring that staff resourcing requirements are met for Operational Staff (Paramedics/Transport/State Operations Centre) in the Perth metropolitan and regional areas of WA. You will join a hardworking and friendly team and enjoy a variety of interesting work while giving back to the community. 

      This is a permanent part time position working an average of 28 hours per week over 8-week roster on a rotating roster, 2 early shifts, 2 late shifts followed by 4 days off. The early shift time being 5:30am to 2:00pm and the late shift being 11:00am to 7:30pm.

       

      What you’ll do:

      • Monitoring, tracking and keeping up to date and accurate records of staff movements
      • Ensuring staff that are filling in for shifts are appropriately directed to the correct locations and are appropriately qualified for the shift to ensure correct coverage across the state
      • Ensuring the Computer Aided Dispatch (CAD) system is maintained with 100% accuracy
      • Updating shift databases as required  
      • Providing support and guidance with regards to policies, procedures and legislation
      • Troubleshooting customer complaints in an appropriate, polite and timely manner
      • Processing officer traffic infringements
      • Collating information for reports on KPIs for managers as required
      Full Job Description

      Deputy Director Paramedicine

      St John WA 

      Closes 21st July 2024

      Do you want to work for an iconic Western Australian organisation committed to changing lives and making a difference to your community?

      For more than 130 years, St John WA has been a cornerstone of support in Western Australia connecting with community through education, training and care.  

      As a trusted not-for-profit, the organisation’s unwavering mission is to serve humanity and build resilient communities which we do through a strong team spirit, camaraderie and the collaboration of all team members – paid and volunteers alike - working together to support wellbeing and health for every Western Australian.  

      St John WA is powered by team members who have a strong sense of belonging and purpose and combined we are a leader in pre-hospital care and related products with revenue of about $500 million across 17 different services, and a team of 8500 including 3500 paid team members and 5000 volunteer team members.   

      Last year, we connected with 1.2 million Western Australians including:  

      • 340,000 people through first aid training, education and engagement,  
      • 362,000 people who received care close to where they live and work,  
      • 410,000 received trusted transport and emergency care when they needed it most.   

      A job to be proud of:

      St John WA have an exciting new opportunity for a Deputy Director, Paramedicine to join our Emergency Stream on a 2 Year Fixed-Term Full-Time basis. You’ll be part of a highly skilled, committed and collaborative team that together provide crucial and highly valued services to the rest of the organisation.

      The Deputy Director Paramedicine role is a newly created position that will operate as a paramedic equivalent to a Deputy Medical Director. This senior clinical leadership role will work alongside and in collaboration with the Medical Director to provide contemporary frontline consultancy and leadership shaping the future of paramedicine within the organisation, as well as providing advice to the Group Chief Executive Officer, Chief Emergency Officer and St John WA executive team on contemporary and innovative solutions to help promote a cohesive clinical direction and improve clinical performance across the organisation.

      The Deputy Director, Paramedicine will serve as a proxy for the Medical Director where required and deemed appropriate.

      The Deputy Director, Paramedicine will maintain frontline clinical competency with a minimum of 0.25 clinical operational responsibility.

      What you’ll do:

      This position will support St John WA in delivering the highest quality prehospital clinical care and will be critical to:

      • Developing relationships with internal and external stakeholders to help further the delivery and advancement of high-quality, evidence-based and patient-centred clinical care.
      • Provide credible and high-level frontline leadership and guidance for operational staff through an open and collaborative approach.
      • Lead the clinical workforce to encourage compliance with current contemporary paramedic practice through the mastery of the organisations clinical guidelines and standards and through promoting a culture of continuous learning and development by encouraging reflection, critical thinking and continuous improvement.
      • Leading and contributing to a safe, lawful, and respectful workplace culture through the modelling of ethical and positive behaviours consistent with St John WA values.
      • Work collaboratively with the Medical Director to ensure systems and processes pertaining to governance, training and education and clinical practice are contemporary and fit for purpose.
      Full Job Description